Where Is My NY State Tax Refund?

Find out when you should receive your 2012 New York state tax refund

Are you still waiting on a tax refund from New York state? You can check the status of your state refund online by using the Income Tax Refund Status tool on the New York State Department of Taxation and Finance website. If you prefer to use the phone you can also check the status of your refund by calling 518-457-5149.

These days you can expect your federal refund from the IRS in under twenty-one days. In some cases they are even fast enough to get your money out in a week. State operations are not quite so sophisticated.

New York says to expect your refund six to eight weeks after they receive your return. As with federal taxes, the fastest way to get your refund is by e-filing your return and then requesting your refund by direct deposit. Mailing your return in to the tax office and requesting a paper check will both slow down the refund process.

If you really want to know when you’ll get your refund the moment that information become available, you can sign up to receive an email from New York State as soon as they process your return. The message will include the amount of your refund, the expected payment date, and the payment method. In order to receive this email, you have to sign up through the online services.

The best advice I can give when it comes to tax refunds is just to be patient – this advice holds true for your federal taxes but it’s even more true at the state level. Government isn’t known as a model of efficiency. Checking your refund status twelve times a day isn’t going to get your money any faster, but it might make the state’s refund status tool crash.

Just as a reminder for all of you who haven’t filed yet, the deadline for filing your 2012 New York state tax return in April 15, 2013, the same as it is for your federal return. File your taxes with RapidTax now and you can take care of your state and federal return at the same time.

Photo via JefferyTurner on Flickr.

248 Replies to “Where Is My NY State Tax Refund?”

  1. Kristina. What was your message previous to the new one? I sent mine the same time as yours. Called several times and the last call I was told that because a number on one of the lines wash arid to read the return was sent for manual processing . YIKES what can. They come up with next?? My message still says info does not match thier records.

  2. There’s light at the end of the tunnel. Finally, after months (I filed the first week of March by paper), I received the following message on the NYS tax website last night: “We have received your return. This message will be updated when your return is in the next stage of processing. No further information is available at this time.”

    But how long THAT message stays up there remains to be seen.

  3. I generally get a human to talk within 30 seconds. I use this –
    518-457-5181 then
    -press 1 for English
    -press 3 – All Other Information
    -press 3 – All Other Information
    -press 2 – All Other Information

    After 4 months – now I see a differene msg rather than “no information”. Now it has my information is not matching.

    It seems, they just manged enter my personal info into the system. now they will enter my return info next. So slow – 4 months already completed.

  4. This is really ridiculous. I mailed in my return on April 9, but as of today (July 15), the on-line system still says it has no record of my return. I am hesitant to phone them because I assume I will be placed on hold for God knows how long, and I don’t want to run up long distance charges (I am a non-resident) on this stupidity. Has anyone who called 518-457-5149
    been able to get through and speak to a real person without much delay? Any suggestions as to the best time to call? Thanks.

  5. The rep on phone today told me that all pending refunds will be processed and credited by early Aug (15-Aug). Hope it happens.

    I sent my paper return on 03/15. 2 weeks back , got confirmation on phone that my return is received. Online tracking still shows “no information”.

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